What Information We Collect and Why
When you register an account, we collect the details you submit — your name, contact number and email address. When you add a payment method such as bKash, Nagad or Rocket, we record the wallet number linked to your account so deposits and withdrawals can be
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matched correctly. We do not store your mobile wallet PIN or full transaction credentials. During normal use we also collect device identifiers, your IP address and session activity; this helps us detect unusual login attempts and keep your account secure. If you contact our support team,
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that conversation is logged and retained so we can follow up on your query. We may use a third-party verification service to confirm your identity during the account approval process — that service receives only the minimum data required. Retention periods vary by data type: account
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registration data is held while your account remains active, payment records are kept for the period required by applicable rules, and support logs are stored for a reasonable period after resolution. You can request a copy of your data or ask for corrections at any time
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through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.